Refund Policy

At AI Tools Academy, we are committed to your satisfaction and learning success. This Refund Policy outlines the terms and conditions under which refunds are granted for course purchases made through our website at shaggysluttysnake.com.

1. 30-Day Money-Back Guarantee

1.1 Standard Refund Period

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your original purchase date.

1.2 Eligibility Requirements

To be eligible for a refund under our 30-day guarantee, the following conditions must be met:

• The refund request is submitted within 30 calendar days of the purchase date
• You have completed less than 30% of the course content
• You have not downloaded more than 30% of available course materials
• You have not received a certificate of completion for the course
• Your account is in good standing with no violations of our Terms & Conditions

1.3 How to Request a Refund

To request a refund, please:

1. Send an email to [email protected] with "Refund Request" in the subject line
2. Include your full name, email address used for purchase, and order number
3. Briefly explain the reason for your refund request (optional but helpful)
4. Allow 3-5 business days for our team to process your request

2. Refund Processing

2.1 Processing Time

Once your refund request is approved:

• Refunds are typically processed within 5-7 business days
• You will receive a confirmation email once the refund is initiated
• The refund will be credited to your original payment method
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

2.2 Refund Method

Refunds are issued using the same payment method used for the original purchase. We cannot process refunds to different payment methods or accounts.

2.3 Course Access Revocation

Upon approval of a refund, your access to the course content will be immediately revoked. You will no longer be able to access course materials, downloadable resources, or community features associated with the refunded course.

3. Exceptions and Special Cases

3.1 Bundle and Package Purchases

If you purchased a course bundle or package at a discounted rate:

• Refunds can be requested for the entire bundle within 30 days of purchase
• Partial refunds for individual courses within a bundle are not available
• If you've accessed multiple courses in the bundle, the entire package may not be eligible for refund

3.2 Promotional and Sale Purchases

Courses purchased during promotional periods or sales are subject to the same refund policy. However:

• Refunds are issued at the amount you paid, not the original full price
• Special promotional offers may have specific terms that supersede this general policy (which will be clearly stated at purchase)

3.3 Gift Purchases

For courses purchased as gifts:

• Refunds must be requested by the original purchaser, not the gift recipient
• The refund will be issued to the original purchaser's payment method
• The same 30-day period and eligibility requirements apply

3.4 Subscription Services

If we offer subscription-based access in the future:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No refunds are provided for partial subscription periods
• Specific subscription terms will be clearly communicated at the time of purchase

4. Non-Refundable Circumstances

• After 30 Days: Refund requests submitted more than 30 days after purchase
• Excessive Usage: Completion or download of more than 30% of course content
• Certificate Issued: After a certificate of completion has been generated or issued
• Account Violations: If your account has violated our Terms & Conditions
• Abuse of Policy: If we determine the refund request is part of a pattern of abuse
• Technical Issues: Technical difficulties on your end (incompatible device, poor internet connection, etc.)
• Change of Mind: After extensive use of the course materials
• Duplicate Purchases: Accidental duplicate purchases (please contact us immediately for assistance)
• Third-Party Purchases: Courses accessed through third-party platforms or partnerships

5. Course Satisfaction and Quality

5.1 Preview Content

To help you make an informed decision before purchase:

• Many courses offer free preview lessons
• Detailed course descriptions and curriculum are available on course pages
• Student reviews and ratings provide insights into course quality
• We encourage you to review these materials before purchasing

5.2 Technical Support

Before requesting a refund due to technical issues, please:

• Contact our support team at [email protected]
• Allow us to troubleshoot and resolve the issue
• Most technical problems can be resolved quickly

5.3 Course Content Concerns

If you have concerns about course content quality or accuracy:

• Contact us immediately so we can address your concerns
• We continuously update courses based on student feedback
• Your feedback helps us improve the learning experience for all students

6. Refund Abuse Prevention

6.1 Fair Use Policy

We trust our students to use our refund policy fairly. However, we reserve the right to deny refunds or suspend accounts if we detect:

• Repeated refund requests suggesting abuse of the policy
• Completion of most course content before requesting a refund
• Downloading substantial course materials before refund request
• Evidence of sharing course content with others
• Fraudulent refund claims

6.2 Consequences of Abuse

If we determine that our refund policy is being abused, we may:

• Deny the refund request
• Suspend or terminate your account
• Restrict future purchases
• Take legal action if necessary

7. Payment Disputes and Chargebacks

7.1 Contact Us First

If you have an issue with a charge, please contact us before initiating a chargeback with your financial institution. We are committed to resolving billing issues fairly and promptly.

7.2 Chargeback Policy

If you initiate a chargeback:

• Your account will be immediately suspended pending investigation
• We will provide evidence of the purchase and service delivery to your financial institution
• If the chargeback is found to be invalid, your account may be permanently terminated
• You may be held liable for chargeback fees and legal costs

8. Course Modifications and Discontinuation

8.1 Content Updates

We regularly update course content to reflect current best practices and technologies. These updates do not entitle you to a refund, as they enhance your learning experience at no additional cost.

8.2 Course Discontinuation

If we discontinue a course you have purchased:

• You will retain access to existing course materials for a minimum of 12 months
• We may offer equivalent replacement course content
• Refunds are not typically provided for discontinued courses if you had reasonable access time

9. Special Circumstances

9.1 Medical or Emergency Situations

We understand that unexpected life circumstances occur. If you experience a medical emergency or other extraordinary situation preventing course completion:

• Contact us to explain your circumstances
• We will review your situation on a case-by-case basis
• We may offer course credit, extended access, or other accommodation

9.2 Service Interruptions

If our Service experiences significant downtime or interruptions:

• We will extend your access period to compensate for lost time
• Refunds may be considered if interruptions substantially impact your learning experience
• We are not liable for brief, temporary service interruptions

10. Refund Request Process

11. International Purchases

11.1 Currency Conversion

For international purchases:

• Refunds are processed in the original transaction currency
• Currency conversion rates may fluctuate between purchase and refund
• We are not responsible for currency conversion fees or rate differences

11.2 International Transaction Fees

Any fees charged by your financial institution or payment processor for international transactions are non-refundable.

12. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our Website
• Update to the "Last Updated" date at the top of this policy

Your continued use of our Service after changes constitutes acceptance of the revised policy. However, any refund requests initiated before policy changes will be governed by the policy in effect at the time of purchase.

13. Questions and Support

If you have questions about this Refund Policy or need assistance with a refund request, our customer support team is here to help.

14. Acknowledgment

By purchasing courses from AI Tools Academy, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy.